We are struggling as a family due to a lot of difficulties we face everyday such as financial matters, insurances, welfare benefits etc.

Not being able to speak English makes everything worse, and not having the skills to seek help or advice on the internet means we cannot access any help.

Because I can’t sort these difficulties out, it is bothering me and my family, it causes us a lot of stress at home.

CIWA helps us by interpreting the documents that we don’t understand, and also helps us to explain many matters by searching online for us to access help and advice.

There are many daily issues that can cause a lot of problems and we need CIWA’s help in many ways.

Chen
68 years old
Swansea
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