Benefit Advisor (Part Time)

Job Reference Number 19084

Salary: £20,000 per annum pro rata

Working Hours: Part time; 12 hours per week

Pension: 4% employer’s pension contribution

Annual Leave: Pro rata including bank holidays

Terms: Starting from 1st Aug, 2020 for 1 year (12 months)

Report to: Senior Project Manager/Project Manager

This vacancy is offered by:

Job Description

Aim of the Post:

The Benefit Advisor will play a key role in supporting Chinese community through COVID-19 pandemic by advising benefit and support related enquiries. This COVID19 response post is funded by National Lottery Awards for All. The project aims to provide advice and information service to Chinese residents living in Wales.

The post holder will need to have strong multilingual skills in Chinese and English.

Main task and responsibilities:

To implement the funded project as planned.
To promote the project and build a network with local service providers.
To raise awareness of the project within the targeted areas.
To support the targeted service users within the project specifications.
To recruit volunteers to enable them to support and assist in implementing the project.
To provide appropriate, accurate and up-to-date accessible information to targeted service users.
To keep clear and precise records for all service users.
To evaluate service users’ feedback.
To comply with all CIWA’s policies and procedures.
To travel within the targeted areas to deliver support based on the project.
To undertake any other duties assigned by the Senior Project Manager.

Person Specification

Essential:

Education / Qualifications

Degree in relevant subject area (preferably translation, health and social service) or five years related experience.

Experience

Experience of supporting a membership-based network, engaging organisations and individuals to work collaboratively.
Experience of delivering engaging and creative communications strategies and approaches.
Experience of working/volunteering in organisation that provide advice.
Experience of working in a culturally sensitive setting.
Experience of translation and interpretation.
Experience of supporting and motivating volunteers.

Skills and abilities

Excellent interpersonal, presentation (oral and written) skills and attention to details.
Strong communication skills and ability to work collaboratively and across disciplines are necessary.
Excellent clear and concise written and spoken language skills in Chinese and English.
Proven ability to multi-task, be flexible and meet deadlines.
Problem solving skills, with a focus on finding effective solutions.
Commitment to team working.
Good IT skills including all Microsoft Office applications.
Ability to work on own initiative and be proactive.

Desirable:

Experience of promoting information through different digital platforms (website and social medias).
Knowledge of diverse local services within targeted areas.
Knowledge of safeguarding and General Data Protection Regulation.
Ability to speak other popular Chinese dialect such as Hakka, Fujian dialect.
Full UK driving licence with own car.

This job description and person specification is not exhaustive and serves only to highlight the main requirements of the post holder. The job description will be reviewed regularly and may be subject to change for the purpose of the funded project.

Closing date for applications 22/07/2019

To apply, please email your CV and cover letter to: Hazel Lim at [email protected]