People are easy targets when they are vulnerable and fall into a scam. With the steep rise of energy prices, struggling families and business are looking for cheaper supply, but unfortunately this is where problems start. Unregulated energy brokers are leaving people and small business open to scams. In the past year, broker complaints made up 382 – or roughly 10 per cent – of the issues reported to the Energy Ombudsman from small firms.
A spokesman for the Ombudsman says: ‘Mis-selling is a major source of complaints, with firms saying they weren’t given the full facts on pricing by the broker.
‘Currently, brokers are unregulated and fall outside our remit as an ombudsman. This means we are unable to require a broker to take steps to put things right.’
To protect ourselves, we should only use reliable and trustworthy energy brokers or supplier. If you are not sure which one to use, you can ask CAB for advice. If you think you are scammed, report to the police straight away.
Swansea Citizen Advice CAB
Address : Second Floor, City Gates, 50a Wind Street, SWANSEA，SA1 1EE
Website : http://www.citizensadvicesnpt.org.uk/
Email : [email protected]
Contact number : 0808 278 7926
Contact Action Fraud’s specialists by calling 0300 123 2040
To find out more, you are welcome to contact CIWA!