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New Vacancy – Job Reference Number: 19088



Job Title:                Multilingual Advocacy Officer

Salary:                      £25,481 per annum pro rata

Working hours:       Part time; 22.5 hours per week

Pension:                   4% employer’s pension contribution

Annual Leave:         28 days per annum including bank holidays pro rata

Terms:                      From Oct 2021 to Sep 2022 (1 year)

Report to:                 Project manager


Job Description

Aim of the Post:

The Multilingual Advocacy Officer will play a key role in the maintenance and implementation of the ‘Multilingual Advocacy’ Project. This one-year project has been made possible by an award from Postcode Community Trust, a grant-giving charity funded entirely by players of People’s Postcode Lottery. The project aims to provide information and advocacy service in Chinese community across Wales online, but physically covering Swansea and Cardiff. The post holder will undertake specialist casework for vulnerable adults, new migrants – including refugees, asylum seekers and their families, as well as victims of hate crime.

The post holder will need to have strong multilingual skills in Cantonese, Mandarin and English.

This post is subject to a satisfactory criminal records disclosure from the Disclosure and Barring Service (DBS).

Main task and responsibilities:

  • To implement the funded project as planned.
  • To promote the project and build a network with local service providers.
  • To raise awareness of the project within the targeted areas.
  • To support the targeted service users within the project specifications.
  • To represent the community that we serve and advocate for their needs in meetings and forums as a stakeholder.
  • To establish working relationship with organisations in project geographic areas and maintain existing relationship with current partners.
  • To provide appropriate, accurate and up-to-date accessible information to targeted service users, including translating information from Welsh Government, Health Boards, etc.
  • To take on advocacy cases as allocated by the Project Manager.
  • To keep clear and precise records for all service users.
  • To evaluate service users’ feedback.
  • To comply with all CIWA’s policies and procedures.
  • To travel within the targeted areas to deliver support based on the project.

Person Specification


Education / Qualifications

  1. Degree in relevant subject area (preferably translation, health & social service) or five years related experience.


  1. Experience of supporting a membership-based network, engaging organisations and individuals to work collaboratively.
  2. Experience of delivering engaging and creative communications strategies and approaches.
  3. Experience of working with vulnerable adults and children.
  4. Experience of working in a culturally sensitive setting.
  5. Experience of translation and interpretation.

Skills and abilities

  1. Excellent clear and concise written and spoken language skills in Mandarin, Cantonese and English.
  2. Excellent interpersonal, presentation (oral and written) skills and attention to details.
  3. Strong communication skills and ability to work collaboratively and across disciplines are necessary.
  4. Proven ability to multi-task, be flexible and meet tight deadlines.
  5. Problem solving skills, with a focus on finding effective solutions.
  6. Good IT skills including all Microsoft Office applications.
  7. Ability to work on own initiative and be proactive.


  1. Experience of promoting information through different digital platforms (website and social medias).
  2. Experience of supporting and motivating volunteers.
  3. Knowledge of diverse local services within targeted areas.
  4. Knowledge of safeguarding and General Data Protection Regulation.
  5. Ability to speak other popular Chinese dialect such as Hakka, Fujian dialect.
  6. Full UK driving licence with own car.

This job description and person specification is not exhaustive and serves only to highlight the main requirements of the post holder. The job description will be reviewed regularly and may be subject to change for the purpose of the funded project.

Click here to download above job description.

Closing date for applications is 13th September 2021 (5:00pm). Interview date: 17th September, 2021 (Friday) 

To apply, please email your CV and cover letter to  [email protected].