Project Goal and Scope

Providing a Chinese language benefit service in Wales to empower community members by helping them understand their rights and assist them in claiming what they are entitled to.

The benefit advice service covers all of Wales via online and telephone appointments or face-to-face in the CIWA office in Swansea.

Benefit Advisor can help with:

  • Check benefit eligibilities
  • Appeals
  • Chasing up delayed payments
  • Fill in benefit forms
  • Follow up benefit decisions
  • Contact local authorities
  • Re-calculate benefit eligibilities if personal circumstances change

Read more Newsletters below

2023

2022

2021

November - Bereavement Support Payment
November - Working Wales | Business Wales
June - Help with Travel Costs
May - Help Paying for Your Childcare
April - Welsh Water Tariff
April - Energy Saving Tips
December - Cold Weather Payment
September - Energy Bills Support Scheme
July - Cost-of-Living Payment
February - Self-isolation Support Scheme
February - Disability Allowance PIP
January - Disability Allowance DLA and AA
August - Free School Meal
August - Universal Credit
June - Home Adaptations
January - Are you a carer
January - Winter Fuel Payment

Please contact CIWA for an appointment

All advice is free and confidential

  • Telephone: (01792) 469919 / 07309 722122   
  • WeChat : @ciwabenefit
  • Email: [email protected]
  • Operating hours:  Tuesday – Thursday: 10am to 5pm 

We are looking for further funding to sustain this service. Your kind donation will be very welcome.